This policy is a framework for our volunteer programme. It covers the support provided to the volunteers during their involvement with Career Ready and information regarding safeguarding.

Recruitment & Equality and diversity policy
Equal opportunities principles will be adhered to in recruiting volunteers. Information will be made available to those enquiring about volunteering, including role descriptions which set out the nature and purpose of the volunteering role, key tasks, skills required and benefits. Recruitment will involve the registration on our website. Depending on the role, the volunteer might be asked to undertake a DBS disclosure check. DBS disclosures are dealt with in the strictest confidence. A criminal record is not necessarily a bar to volunteering.

Induction and Training
Volunteers will be given induction and training appropriate to the specific tasks to be undertaken.

Supervision and Support
Volunteers will be offered support and supervision as appropriate to their roles. Their main contact will be either their Regional Manager or the Volunteer Operations Manager.

Central office in London:
020 7986 5494
25 Canada Square
Canary Wharf, London
E14 5LB

Safeguarding team:
Trefor Wilkinson
079 4043 3711

Health and Safety
Our safeguarding policy is available on our website:

Confidentiality and data protection
Our privacy policy is available on our website:

Career Ready does not reimburse volunteers’ expenses.

Problem solving and complaints procedures
Career Ready is committed to provide the best volunteer experience and ensure that our students and volunteers get the most out of our programme. We are always looking for ways to improve our programme and welcome comments and suggestions.
The formal procedure for making a complaints is as follows

If you have any complaints you can contact your Regional Manager. They will try to resolve the matter immediately and informally, but if this is not possible, you will be asked if you wish to make a formal complaint.

If you wish to proceed, you will need to put your complaint in writing addressed to the Volunteer Operations Manager. Your complaint will be acknowledged and we will aim to resolve the complaint within 10 working days. If the complaint involves the Volunteer Operations Manager, you may address it directly to the Head of Operations.

Volunteer Operations Manager
Angele Tilly
020 7986 5494

Head of Operations
Trefor Wilkinson
079 4043 3711
25 Canada Square
Canary Wharf
E14 5LB

At this stage the complaint will be dealt with by the Chief Operating Officer who will carry out an investigation and provide a response within 10 working days. Their decision will be final and will exhaust this complaints procedure.